FAQ


Why hire Dog Excursions?

The peace of mind of knowing that your animal will be taken care of in a loving and compassionate manner is what keeps people coming back to Dog Excursions time and again. Dog Excursions treats your animal the same as you would treat him/her.

Dog Excursions is Licensed, Bonded and Insured. Sondra Lagnado, owner, is Certified with American Red Cross for Pet & People First Aid & CPR. Sondra is an active board member of the Canine Council of Morley Field Dog Park. In addition, Dog Excursions has stellar references that are available upon request.


What areas to you serve?

Dog Excursions serves Revere Beach, MA.


What is the best way to reach us?

The best way to reach us when we are out wrangling dogs is by sending a detailed text or giving us a call at 949.402.7653. We are available by phone between the hours of 9 am and 7 pm daily. If you reach our voicemail, please leave a detailed message and we will return your call as quickly as possible.

New client calls are normally returned in the early evening. We have a 10-minute phone consultation with all new clients where we gather the following information: name, breed, gender, age, personality type, and type of services requested.


Why is it important to do a Meet & Greet?

Dog Excursions believes that the interview process is an important time for us to evaluate your dog’s behavior; it also helps determine if your dog is a good fit for the excursions and vice versa. If you decide to use Dog Excursions services, we will provide you with a service agreement, which should be returned to us completed and signed prior to our first scheduled service. There is no fee for the initial consultation.


Why is there a service agreement?

In order to provide a safe and fun environment for all our dogs and our clients, Dog Excursions keeps a detailed service agreement for every animal on our books. This agreement includes important information including walk schedule, feeding schedule, your contact information, vet information, general routines, and any household or pet quirks (we all have them!). All of this information is kept in a confidential file. The more Dog Excursions knows about your animal, the better the overall experience will be for you and for them. The service agreement allows us to make sure we are following the routine as you would and make the proper decisions about your pet’s well being in your absence. This agreement must be completed, signed and returned prior to your dog going out on excursions for liability and insurance purposes. You will receive a copy for you records.


Why must you fill out a veterinarian form?

Dog Excursions provides socialization and exercise for your dog. There is a minimum risk of injury when multiple dogs are out on excursions. Dog Excursions takes all precautions to avoid these situations, but occasionally things happen beyond our control. In the event something happens to your animal while in our care, we will know exactly how you would like us to handle the situation if you cannot be reached by phone. This form allows you to make any and all decisions about your animal’s well being.


Why does my dog need exercise?

The benefits of daily exercise and mental stimulation are essential for your dog’s well being. Dogs are consummate explorers. They love to see, smell and experience new things. Most behavioral problems in dogs arise out of isolation, boredom, lack of exercise and socialization. Dog Excursions playgroups are a great way to exercise and socialize your dog in supervised group excursions to leash-free dog parks and beaches.


What is your Excursion Package Policy?

Dog Excursions offers monthly camp. Your dog’s space is reserved specifically for him or her for the entire duration of the package you choose. This is important because groups are formed according to dog’s personalities, likes and dislikes. For this reason, we require fourteen days notice if you do not wish to have your dog continue for additional excursions so that we have time to fill his or her spot in the group. If your dog cannot join the session for the day please inform us at least 48 hours in advance to schedule a make-up day. We do not give credits for days missed.


I need to schedule a visit for today. Can you help me?

We will make every effort to honor same day requests if your dog is an existing client of Dog Excursions and your service agreement is completed and signed.

Dog Excursions makes every effort to arrive at the requested time. However, there are some occasions where flexibility is required in order to pick up all participating dogs. If you have a special request, please feel free to text or call and we will make every effort to accommodate your needs whenever possible.


What is your Cancellation Policy for excursions and dog walking?

 We adhere to a strict NO OVERBOOKING policy for the animal’s safety. Once you have contracted services, we will turn away business in order to accommodate your schedule. However, Dog Excursions understands that things happen beyond our control so we do try to accommodate last minute changes wherever possible.

We ask that you give us 48 hours notice for changes or cancellations in order to ensure all our clients receive first-rate service. If we show up and you forgot to cancel, it is charged in full as an outing or a visit.


What Payment Methods does Dog Excursions accept?

We accept Cash, Venmo, Google Wallets and Personal Checks. We cannot accept credit cards at this time. Please make checks payable to Sondra Lagnado.


What is your Payment Policy?

Your payment is due in advance on the first of the month for any services arranged for that month. A late fee of $10 or 10%, whichever is greater, is assessed on overdue payments. Late or non-payments may necessitate requiring advance payment for future services.


Do you offer pet sitting?

Contact us with details and we will let you know if we can accomondate your pet's needs.


Does Dog Excursions keep dogs all day?

Dog Excursions understands there are some days that you may need to get your dogs out of the house for service calls or repairs and we will do our best to accommodate these types of requests. Please ask about our rates and availability.


Why do you need two sets of keys?

 Dog Excursions prefers two sets of keys on file in case there is ever a problem accessing your property. Having an extra set of keys allows us to make sure your pet(s) can still be visited. One set of keys is given to the Dog Wrangler, and the other is safely stored "just in case." We believe it is better to be safe than sorry when it comes to getting your animal out of the home. For emergency and security reasons, we do not leave keys inside your home during our last visit. Keys will only be released to clients.


Are the keys on a marked ring?

All keys are kept on an unmarked ring. Dog Excursions does not mark the keys and strongly discourages stashed keys but if you prefer to have one used or leave your door unlocked, you must sign a property release form for insurance purposes. There is always the risk that someone will see the key being replaced in your hiding spot and our insurance does not cover this type of exposure.


Is Dog Excursions licensed and insured?

Dog Excursions is insured by Pet Sitters International (©). We are happy to provide you with a copy of our coverage.


Does Dog Excursions pick up and drop off the dogs?

For your convenience, your dog is picked-up and dropped off at your home for a fun-filled hour of adventure. These field trips are an excellent way to stimulate their minds while improving their health. When you come home, you will be happy to find to well-behaved calm companion.


Are there risks involved in the excursions?

An open play environment is extremely beneficial to many dogs. However, along with the rewards there are some risks and there are safety requirements that need to be enforced for the safety of all the dogs. Like children on a playground, playing with other children, it is not uncommon for dogs to get bumped, bruised, and scratched from playing together. I do not allow rough play, however sometimes they do get overzealous. If a dog is misbehaves, I will leash it up for a short time-out to calm them down.


What should I expect in the beginning?

If your dog is not acclimated to the exertion of playing hard and exercising, they may develop any of the following after their first excursion: diarrhea (stress colitis), vomiting (sometimes they ingest saltwater), general soreness, extreme fatigue, excessive thirst and ear infections (please keep them clean/dry and check regularly). Most of these symptoms are similar to when we start going to a gym, and exercising different muscles, pushing ourselves physically – we are sore! We start all dogs at the same level –SLOW, and work them up, but every dog has a different endurance level. Please inform us of any of these symptoms, and remember that the more your dog participates in the excursions the less likely these things are to develop.


How do I prepare my dog for doggie excursions?

Make sure your dog has its collar and tags. Dog Excursions supplies its own leashes. Feed your dog so it has time to digest its food before going out on an excursion. We can feed your dog post excursion, if necessary. Please provide us with its favorite food.


Does my dog get treats on the excursions?

You decide if you want your dog to have treats. Dog Excursions does not overuse treats, but when a dog starts outs in the excursions, it can be helpful to use treats to encourage good behavior.


How do I know my dog has gone out?

Your dog will be content, thankful and happy when you get home. Dog Excursions believes communication is important about the time of pick-up, drop-off and any notes about what happened while we were out. In the beginning, we can send text messages to let you know that we have your dog so you can be rest assured that your animals have been taken care of.


How does Dog Excursions inform me of any potential issue with my pet?

Dog Excursions will text message or call about anything they find unusual and would like you to do the same. Your animal’s well-being is very important to us. If you notice any changes in behavior, please let us know.


What are the benefits of having my dog walked vs. the excursions?

Dog Excursions understands that some dogs do well in the groups and others do better without the added stimulation, so we offer solo walks that guarantee your dog receives our undivided attention. Individual walks are especially helpful for dogs recovering from illness or injury, seniors and dogs that are not especially social. Exercise helps four-legged friends stay in shape, daily walks help improve their mood as well as discourage behavior problems and indoor accidents. Your dog will thank you!


Does my dog need to be on a flea/tick treatment?

We require that all dogs are on are on a flea/tick control program from April-October. We recommend Comfortis (prescribed by a vet), K-9 Advantix or Frontline Plus. Please check with your Veterinarian to confirm the best product for your pet.


What is the age requirement for dogs to join the groups?

 As long as your pet has had all necessary vaccines, they are welcome to join the excursions.


What do you do on rainy days?
Dog Excursions has found that the dogs seem to the romps when there’s a light sprinkle. I have many different sized raincoats to loan them so they don’t get all muddy and we are happy to wipe their paws off before dropping them. On really rainy days, Dog Excursions will bundle them up in raingear and take them for walks.


Why must I provide proof of vaccinations?

All Vaccines must be kept current. You are responsible for providing Dog Excursions with written confirmation of immunizations every time you update the vaccines. The annual vaccines that are required are: Rabies, Bordatella (kennel cough), DHPP. Please note that all dogs are required to have a Bordatella vaccination and provide proof every 6 months.


Why do you recommend a vaccination against Giardia?

Dog Excursions suggests that all dogs also receive a vaccination against Giardia (this is a waterborne microscopic parasite that can cause diarrhea and has to be treated with an antibiotic.) Dogs can get this at the beach or dog parks.


My dog may be ill. How does Dog Excursions deal with sick dogs?

If you are not sure about your dog’s health, we ask that you keep them home to see if their health improves. Please do not allow dogs on excursions if you are not sure because they can infect other dogs. Dogs with contagious illnesses, such as Giardia or Kennel Cough, will not be admitted and cannot return until medication is finished and verbal OK from your veterinarian has been given. Please inform Dog Excursions about your dog's health as soon as anything arises. We care about all our animals.


What about aggressive dogs?

Aggressive dogs are not allowed! If your dog is deemed aggressive during his or her screening, or if your dog becomes aggressive during an excursion, we will discontinue service and offer you a refund.

 


I love the photos in the Peanut Gallery; can I purchase photographs of my animals?

High quality prints are available for purchase; just ask for a price list. It takes two weeks to get the images returned from the photo lab. Dog Excursions also offers private portrait sessions for you and your pet.